Posts Tagged ‘perspective’
Putting it right when it all goes wrong
What is the best way of putting it right when it all goes wrong? Smiley’s Clinic in Minneapolis took guidance from Jeffrey Liker’s The Toyota Way in developing the “Smileyota Way”. Dr Tim Ramer summarises it as: Patient First Remove the Blame Make it Visible Make it Better Make it Fun. This works everywhere if you…
Read MoreWhy understanding others is good for your business
According to one of the most well-known businessmen in history, understanding others is vital. If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. Henry Ford When so many adverts are…
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