Posts Tagged ‘mediation’
Small Business Disputes
Small business disputes have a huge impact. In any organisation, disagreements and personality clashes cause problems. In her article on the cost of conflict, Andra Picincu lists 4 major issues: decreased productivity, loss of revenue, low morale and poor communication. Other negative effects are increased absenteeism, staff resignation and mental health issues. However, when conflict…
Read MoreWhen they won’t talk…
They won’t talk. We keep going in circles…I can’t do anything. As a mediator, I’m often asked ” But what can I do if they won’t talk to me? ” They feel stuck because the other people involved don’t want to talk. It’s frustrating and aggravating. And if you really believe that you can’t do anything,…
Read MoreOnline Mediation: Can a computer bring peace?
Are you quietly seething at what a colleague or loved one said? Have you suppressed your anger and irritation for so long that you feel ready to explode? Are relationships at work brittle? Do you feel like you’re walking on eggshells? Online mediation might be the solution, particularly if you work remotely, or are…
Read MoreNegative Feedback Holding You Back? 3 Tips to Move On
Had some negative feedback and feeling crushed? It happens to all of us, and learning to deal with it in a constructive way will make us more successful. Some would say “ignore it, don’t listen to negative thoughts or negative people.” They paraphrase Churchill and say “never, never, never, never give up”. Is this really…
Read MoreWhat is Mediation?
Thinking of taking a dispute to a lawyer? Fed up of long drawn out legal cases? Try mediation first. Reluctant to ask what it is? It’s not a silly question. I, like most people, thought mediation was mainly for divorcing couples or warring nations. It wasn’t until I saw the dramatic impact it had on…
Read MorePutting it right when it all goes wrong
What is the best way of putting it right when it all goes wrong? Smiley’s Clinic in Minneapolis took guidance from Jeffrey Liker’s The Toyota Way in developing the “Smileyota Way”. Dr Tim Ramer summarises it as: Patient First Remove the Blame Make it Visible Make it Better Make it Fun. This works everywhere if you…
Read MoreWhy understanding others is good for your business
According to one of the most well-known businessmen in history, understanding others is vital. If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. Henry Ford When so many adverts are…
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