Posts Tagged ‘listening’
Why being reasonable doesn’t always work
We think if people were just reasonable, we would be able to persuade them. If you are starting a conversation to change someone’s mind with the words “If only you would be reasonable…” or “It’s just common sense…” I’ve got bad news for you…it won’t work. Because what the other person hears is “You are…
Read MoreNo one listening? Try something different
“There is no one listening! I keep telling them they have got it wrong. But they just don’t take it on board!” My client was getting more and more frustrated and angry with his customers who seemed oblivious to a critical problem. I asked what made him think there was no one listening. “They won’t change. So they…
Read MoreListening–it’s magic
Want to win clients, gain influence and find friends? Stop talking and start listening… There is so much noise out there, so many people shouting about how great they are–and what do people really want? They want to be heard, they want someone to listen. If you are listening, really listening, you are working magic.…
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