Posts Tagged ‘conflict’

Prevent Conflict & Avoid Damage

We all want to prevent conflict, and avoid getting hurt. It’s great to work in a place where people trust you to get on with your job. We like bosses who leave us to it and praise us, not those who criticise. Most of us dislike paperwork and bureaucracy.  Yet so often, the organisations with lovely bosses…

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Walking on Eggshells?

walking on eggshells

Some of us spend our lives worrying about what others think, some of us couldn’t care. Most of us are somewhere in the middle. We care about what the important people in our lives think about us. Sometimes, suddenly, whatever we say seems to be the wrong thing. We feel like we are walking on eggshells, frightened of breaking our…

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Negative Feedback Holding You Back? 3 Tips to Move On

Had some negative feedback and feeling crushed? It happens to all of us, and learning to deal with it in a constructive way will make us more successful. Some would say “ignore it, don’t listen to negative thoughts or negative people.”  They paraphrase Churchill and say “never, never, never, never give up”. Is this really…

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Empty Jug Syndrome: Burnout

Empty Jug Burnout

  Fred had the beginning of burnout: exhausted, ill and demotivated.  “I’ve worked so hard for so long. I know it’s for a good cause, but I just can’t give any more. I’ve gone beyond stress. I just feel empty.” Fred had been dumped in at the deep end 2 years earlier. He single-handedly turned a…

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When Good People Fall Out

” I don’t understand why they have fallen out–they are both good people and I don’t want to lose either. But I can’t stand the atmosphere at work anymore!” How often do you hear this? I hear it on a regular basis. It seems that managers feel “good people” should know how to get along–but it isn’t…

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How to handle complaints

Even if a complaint is unjustified, it still hurts. If you’re in business, it hurts the business. We may have a complaints procedure, and probably know how we should handle complaints. But do we always do it? Do we know how to handle our own hurt or the feelings of others involved? As well as procedures…

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Putting it right when it all goes wrong

Putting it right when it all goes wrong What is the best way of moving forward when things go wrong? Smiley’s Clinic in Minneapolis took guidance from Jeffrey Liker’s The Toyota Way in developing the “Smileyota Way”. Dr Tim Ramer summarises it as: Patient First, Remove the Blame,  Make it Visible, Make it Better, and Make it…

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