Posts Tagged ‘conflict resolution’
4 Steps to Say No Nicely
When we say no nicely it actually stops destructive conflict. Yet so often we say yes when we know that no is the right answer. Why we say yes when we should say no Sometimes we don’t say no because we fear upsetting others. We say yes without thinking it through. We get in the…
Read MoreSmall Business Disputes
Small business disputes have a huge impact. In any organisation, disagreements and personality clashes cause problems. In her article on the cost of conflict, Andra Picincu lists 4 major issues: decreased productivity, loss of revenue, low morale and poor communication. Other negative effects are increased absenteeism, staff resignation and mental health issues. However, when conflict…
Read MoreUnfairness: What to Do?
Unfairness creates negative emotions and is a common cause of unhappiness and conflict. Think about how you feel when someone queue jumps or takes a double helping of your favourite food and leaves none for you or someone gets the job you feel you deserve. Reactions to Unfairness “Hard-wired” in the Brain Researcher Renee Baillargeon…
Read MoreWon’t Pay or Can’t Pay?
People who won’t pay cause small business owners more hassle than any other issue. Years ago, my husband and I owned a quick print business. I hadn’t realised how much chasing payment impacted my life until I overheard my daughter (6) and a friend playing shops: “Now we’ll just close the shop and then I will…
Read MoreWhen they won’t talk…
They won’t talk. We keep going in circles…I can’t do anything. As a mediator, I’m often asked ” But what can I do if they won’t talk to me? ” They feel stuck because the other people involved don’t want to talk. It’s frustrating and aggravating. And if you really believe that you can’t do anything,…
Read MoreLetting Go of Resentment: How & Why
Letting go of resentment is vital to healing. Yet it can be one of the hardest steps to take. We want others to see how much damage they caused. We believe they need to acknowledge our hurt before we allow ourselves to heal. So, most of us need to know why letting go of resentment…
Read MorePrevent Conflict & Avoid Damage
We all want to prevent conflict, and avoid getting hurt. It’s great to work in a place where people trust you to get on with your job. We like bosses who leave us to it and praise us, not those who criticise. Most of us dislike paperwork and bureaucracy. Yet so often, the organisations with lovely bosses…
Read MoreWhy being reasonable doesn’t always work
We think if people were just reasonable, we would be able to persuade them. If you are starting a conversation to change someone’s mind with the words “If only you would be reasonable…” or “It’s just common sense…” I’ve got bad news for you…it won’t work. Because what the other person hears is “You are…
Read MoreDealing with Difficult People: Banishing the Gloom
Dealing with difficult people: Banishing the gloom Dealing with difficult people can drain your energy and positivity so it seems life is full of black clouds and gloom. It can be like a visit from the dementors so feared in the Harry Potter stories. How can you keep yourself positive, kind and cheerful when dealing with…
Read MoreSpeak Out or Suffer in Silence? Tips to help you choose what’s best
“Speak out? It’s more than my job’s worth.” “Say something? Last time I tried that, I got shouted at.” “It’s nothing to do with me, why should I risk saying anything?” “Speak out? Why bother– it won’t make any difference.” How can we work out what will be the best option? On the one hand,…
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