Posts Tagged ‘complaints’
Unfairness: What to Do?
Unfairness creates negative emotions and is a common cause of unhappiness and conflict. Think about how you feel when someone queue jumps or takes a double helping of your favourite food and leaves none for you or someone gets the job you feel you deserve. Reactions to Unfairness “Hard-wired” in the Brain Researcher Renee Baillargeon…Read More
How to handle complaints
Even if a complaint is unjustified, it still hurts. If you’re in business, it hurts the business. We may have a complaints procedure, and probably know how we should handle complaints. But do we always do it? Do we know how to handle our own hurt or the feelings of others involved? As well as procedures…Read More