Posts Tagged ‘communication’

Online Mediation: Can a computer bring peace?

  Are you quietly seething at what a colleague or loved one said? Have you suppressed your anger and irritation for so long that you feel ready to explode? Are relationships at work brittle? Do you feel like you’re walking on eggshells? Online mediation might be the solution, particularly if you work remotely, or are…

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Starting a Sensitive Discussion–Some Hints

No one likes to be the one starting a sensitive discussion. We’ve all been there..everyone thinks someone should say something, anybody could, but no one does….and then it all goes wrong. That’s why these situations are described as “the elephant in the room” –it’s too big to talk about and if no one says anything,…

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Listening–it’s magic

Want to win clients, gain influence and find friends? Stop talking and start listening… There is so much noise out there, so many people shouting about how great they are–and what do people really want? They want to be heard, they want someone to listen. If you are listening, really listening, you are working magic.…

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Giving Bad News in a Good Way

We all like to be liked and thought of as kind people, so resist giving bad news or negative feedback. We tend to put it off, sugar coat it or do the infamous “feedback sandwich.” (Adam Grant on why the feedback sandwich doesn’t work) Most of these tactics actually make it worse. So we avoid talking…

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Walking on Eggshells?

walking on eggshells

Some of us spend our lives worrying about what others think, some of us couldn’t care. Most of us are somewhere in the middle. We care about what the important people in our lives think about us. Sometimes, suddenly, whatever we say seems to be the wrong thing. We feel like we are walking on eggshells, frightened of breaking our…

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Empty Jug Syndrome: Burnout

Empty Jug Burnout

  Fred had the beginning of burnout: exhausted, ill and demotivated.  “I’ve worked so hard for so long. I know it’s for a good cause, but I just can’t give any more. I’ve gone beyond stress. I just feel empty.” Fred had been dumped in at the deep end 2 years earlier. He single-handedly turned a…

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Want a happy family gathering over the holidays?

If you want a happy family gathering, start by deciding what is most important. If asked what is most important about Christmas, many of us will say getting together with people we love–“a happy family gathering”.  Whether we mean relations or friends or work colleagues that form our “family”, when we do get together, life…

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Breaking through the brick wall

  It’s hard breaking through the brick wall of misunderstanding or silence. Hitting a brick wall when networking? A common complaint heard about networking is getting no response from people. What can I do to make them care? What can I do to make them listen? At a networking event recently, I overheard a conversation I…

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What’s stopping you?

What is stopping you getting what you want? Money, time, commitments, energy, other people, fear, lack of skills or knowledge? Or are you not sure what you want, just something different from what you have? Have you been told that all it takes is to send out your desire to the universe with enough passion…

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How to Keep the Peace on Holiday

“Let’s go on holiday together!” Dreaming of a lovely time with all your loved ones, harmony all round? For a great time, you need to be able to keep the peace. It might be–or it might be a disaster setting off a major family feud. Or perhaps just frosty glares, hasty hurtful words and unsaid apologies. So how can you…

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