Feedback & Complaints

I value feedback from clients and use it to improve my services. You may leave feedback online here

However, if you are unhappy about anything or feel that my service has fallen short of what you expected,  please telephone me on 0798 0920 078 to see if the issue can be resolved swiftly. If you would rather email me, please do so on info@nancyradford.com. As a Registered mediator, I will investigate all complaints. The process and alternatives are set out below.

All complaints will be acknowledged in writing within 5 working days of receipt (this may be done either by email or post depending on the contact details provided).

All complaints will be investigated and responded to within 21 working days of receipt. On occasion, more time may be needed and the complainant will be kept informed of this.

If you are not satisfied with my response, you can take the issue to the Association of Northern Mediators.  ANM Complaints Procedure

If the response from the ANM is not acceptable, in certain cases, you can appeal directly to the Civil Mediation Council. Details of the CMC’s appeal processes can be found here. https://civilmediation.org//for-the-public/complaints.

Alternatively, if you wish to make an anonymous comment, you may do so online here (however, I will be unable to follow up with you.)