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Small Business Disputes
Small business disputes have a huge impact. In any organisation, disagreements and personality clashes cause problems. In her article on the cost of conflict, Andra Picincu lists 4 major issues: decreased productivity, loss of revenue, low morale and poor communication. Other negative effects are increased absenteeism, staff resignation and mental health issues. However, when conflict…
Read MoreCustomer Disputes
Customer disputes can cause havoc. For small businesses, one upset customer doesn’t just ruin your day, it could ruin your life if you don’t handle it carefully. Arguments over unmet expectations, unpaid bills or product quality add to the strain of managing a small business. Benefits of Mediation for Customer Disputes Customer disputes that end…
Read MoreWhen You Don’t have Control
When we don’t have control, most of us feel unsettled, angry and strive to get control. Whether it is a naughty child, an illness, financial problems or relationship issues, we all strive to be in control, to fix the situation. Yet our striving for control and solutions can make the situation worse instead of better.…
Read MoreUnfairness: What to Do?
Unfairness creates negative emotions and is a common cause of unhappiness and conflict. Think about how you feel when someone queue jumps or takes a double helping of your favourite food and leaves none for you or someone gets the job you feel you deserve. Reactions to Unfairness “Hard-wired” in the Brain Researcher Renee Baillargeon…
Read MoreCaring for Elderly Parents: A Source of Conflict?
Caring for elderly parents may bring a family together or tear them apart. As life expectancy grows, people in their 60s and 70s are still caring for parents, despite their own declining health. People work for much longer now, often providing childcare for their grandchildren. Tiredness, ill health and family arguments add to the stress.…
Read MoreThe joys of being live online…and benefits for business
The joys of live online interaction are so great, that I’d like to share them with you. Tomorrow, I will enjoy a cup of coffee with a friend–who lives thousands of miles away. It’s not as good as being there in real life. (For a start, she makes great coffee and usually has some home-baked…
Read MoreManage annoyances well & avoid major problems
I’ve written before about how random acts of kindness can make a huge difference to others and boost your own happiness. In this blog, I’ll write about how little things can cause big problems. Like a dropped match that lights a wildfire, small irritations, if not addressed, can flare into major confrontations. Manage annoyances well…
Read MoreLeaving the past behind and moving on
How much of today do we waste regretting yesterday? What is stopping us from leaving the past behind and moving on? Why do we nurse our grudges and hang on to old injuries? Or are we not even aware that we are doing it? Here is a quiz to help you figure out where you…
Read MoreMagic Potion to Banish the Blues
It was a dreary day and had started badly. One of my colleagues at work seemed to find fault with everything I did. Then we ran out of milk. I wished I had a reset button for the day or a magic potion to banish the blues. But there was a lot to do and…
Read MoreMaking Difficult Conversations Easier
Making Difficult Conversations Easier Most people would prefer me to write about getting rid of the need for awkward discussions, rather than about making difficult conversations easier. This is no more possible than waving a magic wand and get rid of all the ice and snow in winter. However, just as we can lessen the…
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