Are you quietly seething at what a colleague or loved one said? Have you suppressed your anger and irritation for so long that you feel ready to explode? Are relationships at work brittle? Do you feel like you’re walking on eggshells? Online mediation might be the solution, particularly if you work remotely, or are…

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Dealing with difficult people: Banishing the gloom Dealing with difficult people can drain your energy and positivity so it seems life is full of black clouds and gloom.  It can be like a visit from the dementors so feared in the Harry Potter stories. How can you keep yourself positive, kind and cheerful when dealing with…

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Healing Wounded Relationships Now Brexit and the US election are over, we need to work on healing wounded relationships. Whoever has won, the world goes on and the losers, winners, and bystanders have to find a way to move on. When there has been a great deal of anger and bitterness and when hate has…

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No one likes to be the one starting a sensitive discussion. We’ve all been there..everyone thinks someone should say something, anybody could, but no one does….and then it all goes wrong. That’s why these situations are described as “the elephant in the room” –it’s too big to talk about and if no one says anything,…

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Do some people make your heart sink? How much time do you spend finding reasons not to call them? How hard have you tried to make it work? Are there some people that you spend lots of time and effort for little return? At business networking events or on-line forums, people moan about their problem customers and ask…

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Want to win clients, gain influence and find friends? Stop talking and start listening… There is so much noise out there, so many people shouting about how great they are–and what do people really want? They want to be heard, they want someone to listen. If you are listening, really listening, you are working magic.…

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walking on eggshells

Some of us spend our lives worrying about what others think, some of us couldn’t care. Most of us are somewhere in the middle. We care about what the important people in our lives think about us. Sometimes, suddenly, whatever we say seems to be the wrong thing. We feel like we are walking on eggshells, frightened of breaking our…

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” I don’t understand why they have fallen out–they are both good people and I don’t want to lose either. But I can’t stand the atmosphere at work anymore!” How often do you hear this? I hear it on a regular basis. It seems that managers feel “good people” should know how to get along–but it isn’t…

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Problem Client

Problem Client How often do you describe someone as a problem client? We hear about problem children, problem bosses and problem customers. Immediately, images spring to mind of grumpy, unreasonable people and we become irritated. We think why can’t they be more reasonable, why do they have to be so awkward? So we try and…

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If you want a happy family gathering, start by deciding what is most important. If asked what is most important about Christmas, many of us will say getting together with people we love–“a happy family gathering”.  Whether we mean relations or friends or work colleagues that form our “family”, when we do get together, life…

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