customer disputes

Customer disputes can cause havoc. For small businesses, one upset customer doesn’t just ruin your day, it could ruin your life if you don’t handle it carefully. Arguments over unmet expectations, unpaid bills or product quality add to the strain of managing a small business. Benefits of Mediation for Customer Disputes Customer disputes that end…

Read More
Sign warning that we will not tolerate physical or verbal abuse

What are difficult customer complaints? All complaints hurt, especially when you care deeply about your business or organisation. The more you care, the more painful it is. When we are hurt, the natural reaction is to either hit back or run away. Both will make things worse in the long run. And when customers’ behaviour…

Read More

Dealing with difficult people: Banishing the gloom Dealing with difficult people can drain your energy and positivity so it seems life is full of black clouds and gloom.  It can be like a visit from the dementors so feared in the Harry Potter stories. How can you keep yourself positive, kind and cheerful when dealing with…

Read More
Money like fire is good and bad

  Talking about money Not talking about money can cause serious problems in business, relationships, and health. So can talking about money if we get it wrong. Many of us see money in the way prehistoric man saw fire—we know it is something powerful, but we’re not too sure what to do with it or how…

Read More

Do some people make your heart sink? How much time do you spend finding reasons not to call them? How hard have you tried to make it work? Are there some people that you spend lots of time and effort for little return? At business networking events or on-line forums, people moan about their problem customers and ask…

Read More