customer care
Customer Disputes
Customer disputes can cause havoc. For small businesses, one upset customer doesn’t just ruin your day, it could ruin your life if you don’t handle it carefully. Arguments over unmet expectations, unpaid bills or product quality add to the strain of managing a small business. Benefits of Mediation for Customer Disputes Customer disputes that end…
Read MoreDifficult Customer Complaints
What are difficult customer complaints? All complaints hurt, especially when you care deeply about your business or organisation. The more you care, the more painful it is. When we are hurt, the natural reaction is to either hit back or run away. Both will make things worse in the long run. And when customers’ behaviour…
Read MorePassion Plus Balance Equals Success: Walking the tightrope of enterprise
Small businesses grow out of passion–it might be your desire to do your own thing, share something wonderful, or make a difference. It might even be a passion for money…although that is less often the case. It’s a bit like being in love: we’re so excited and high that the inconveniences and risks are minimised. Our…
Read MoreDealing with Difficult People: Banishing the Gloom
Dealing with difficult people: Banishing the gloom Dealing with difficult people can drain your energy and positivity so it seems life is full of black clouds and gloom. It can be like a visit from the dementors so feared in the Harry Potter stories. How can you keep yourself positive, kind and cheerful when dealing with…
Read MoreTalking about money
Talking about money Not talking about money can cause serious problems in business, relationships, and health. So can talking about money if we get it wrong. Many of us see money in the way prehistoric man saw fire—we know it is something powerful, but we’re not too sure what to do with it or how…
Read MoreProblem Customers
Do some people make your heart sink? How much time do you spend finding reasons not to call them? How hard have you tried to make it work? Are there some people that you spend lots of time and effort for little return? At business networking events or on-line forums, people moan about their problem customers and ask…
Read MoreHow to handle complaints
Even if a complaint is unjustified, it still hurts. If you’re in business, it hurts the business. We may have a complaints procedure, and probably know how we should handle complaints. But do we always do it? Do we know how to handle our own hurt or the feelings of others involved? As well as procedures…
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