Small business disputes have a huge impact. In any organisation, disagreements and personality clashes cause problems. In her article on the cost of conflict, Andra Picincu lists 4 major issues: decreased productivity, loss of revenue, low morale and poor communication.  Other negative effects are increased absenteeism, staff resignation and mental health issues. However, when conflict…

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procrastination?

Ironically, my post on procrastination is actually a month late. I blame the flu… I’ve learned the hard way that dealing with things when they show up instead of when they blow up saves untold hassle. Sometimes we don’t decide based on optimism–things will get better. At other times, we delay deciding due to fear…

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When we don’t have control, most of us feel unsettled, angry and strive to get control. Whether it is a naughty child, an illness, financial problems or relationship issues, we all strive to be in control, to fix the situation. Yet our striving for control and solutions can make the situation worse instead of better.…

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unfairness sometimes works in our favour

Unfairness creates negative emotions and is a common cause of unhappiness and conflict. Think about how you feel when someone queue jumps or takes a double helping of your favourite food and leaves none for you or someone gets the job you feel you deserve. Reactions to Unfairness “Hard-wired” in the Brain Researcher Renee Baillargeon…

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nancy virtual coffee

The joys of live online interaction are so great, that I’d like to share them with you. Tomorrow, I will enjoy a cup of coffee with a friend–who lives thousands of miles away. It’s not as good as being there in real life. (For a start, she makes great coffee and usually has some home-baked…

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get back up

How much of today do we waste regretting yesterday? What is stopping us from leaving the past behind and moving on?  Why do we nurse our grudges and hang on to old injuries? Or are we not even aware that we are doing it? Here is a quiz to help you figure out where you…

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Making Difficult Conversations Easier Most people would prefer me to write about getting rid of the need for awkward discussions, rather than about making difficult conversations easier.  This is no more possible than waving a magic wand and get rid of all the ice and snow in winter. However, just as we can lessen the…

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How should we manage anger well? Should we let it rip? Or shut it down, show self-control? Speak up or stay silent? Both have advantages and disadvantages. Read here about how to decide whether to speak up or stay silent. If we are prone to angry outbursts, we listen to the reasons why we should…

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same truth, different angles

When we argue, our truth seems so obvious. We ask ourselves “Why can’t they see the truth?” Or we accuse them of lying. This makes us even more determined to prove that we are right. We appeal to friends, colleagues, strangers to agree with us and help us prove the other person wrong. Research and…

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A5 Get Your Story StraightNeighbour problems steal your sanity. They turn mild-mannered people into raging tigers.  Too often, minor issues become major ones and the problem escalates.  So how can we avoid getting caught up in disputes with our neighbours? What are the most common issues that cause neighbour problems? What can we do if problems…

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