complaints

No one listening? Try something different

“There is no one listening! I keep telling them they have got it wrong. But they just don’t take it on board!” My client was getting more and more frustrated and angry with his customers who seemed oblivious to a critical problem. I asked what made him think there was no one listening. “They won’t change. So they…

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Finding Treasure: Everyday Magic

World full of magic

  Finding treasure–we all dream of it: winning the lottery, unearthing that bargain, making that deal, meeting that wonderful person. Have you ever thought that it might just be lying there, waiting to be noticed? It is easy to complain, to feel the world is unfair, to spot the mistakes, the fashion faux pas. People often ask if…

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Talking about money

Money like fire is good and bad

  Talking about money Not talking about money can cause serious problems in business, relationships, and health. So can talking about money if we get it wrong. Many of us see money in the way prehistoric man saw fire—we know it is something powerful, but we’re not too sure what to do with it or how…

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Starting a Sensitive Discussion–Some Hints

No one likes to be the one starting a sensitive discussion. We’ve all been there..everyone thinks someone should say something, anybody could, but no one does….and then it all goes wrong. That’s why these situations are described as “the elephant in the room” –it’s too big to talk about and if no one says anything,…

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Problem Customers

cat hiding from problem customer?

Do some people make your heart sink? How much time do you spend finding reasons not to call them? How hard have you tried to make it work? Are there some people that you spend lots of time and effort for little return? At business networking events or on-line forums, people moan about their problem customers and ask…

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