complaints

Neighbour Problems: How to avoid them

A5 Get Your Story StraightNeighbour problems steal your sanity. They turn mild-mannered people into raging tigers.  Too often, minor issues become major ones and the problem escalates.  So how can we avoid getting caught up in disputes with our neighbours? What are the most common issues that cause neighbour problems? What can we do if problems…

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Won’t Pay or Can’t Pay?

People who won’t pay cause small business owners more hassle than any other issue. Years ago, my husband and I owned a quick print business. I hadn’t realised how much chasing payment impacted my life until I overheard my daughter (6) and a friend playing shops: “Now we’ll just close the shop and then I will…

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Should conflict be avoided? Is no conflict healthy?

Is no conflict healthy

Walking around Stirling in Scotland, I saw the sign below on a building which many years ago housed a home for abandoned boys. It reminded me of all the families, couples and firms that live by the no quarrelling rule,  extending it to cover any passionate disagreements. But is no conflict healthy? Or is it…

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First Aid for Personality Clashes

Wouldn’t it be great if when there was a personality clash, we could just reach for the first aid box? Or if people were all as sensible as us? Most of us have worked with someone that we just didn’t get on with. Some of us remember dreading going to work because of a colleague…

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5 Ways to Boost Your Resilience (even works for grumpy people)

5 Quick Ways to Boost Your Resilience and Mood (even for grumpy people) January Blues? Run out of steam on the New Year resolutions? Tired of gray skies and grumpy people?  Just like a ball without much air, you’ve lost your bounce. You need some help to boost your resilience. And no, it isn’t just happy,…

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No one listening? Try something different

“There is no one listening! I keep telling them they have got it wrong. But they just don’t take it on board!” My client was getting more and more frustrated and angry with his customers who seemed oblivious to a critical problem. I asked what made him think there was no one listening. “They won’t change. So they…

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Finding Treasure: Everyday Magic

World full of magic

  Finding treasure–we all dream of it: winning the lottery, unearthing that bargain, making that deal, meeting that wonderful person. Have you ever thought that it might just be lying there, waiting to be noticed? It is easy to complain, to feel the world is unfair, to spot the mistakes, the fashion faux pas. People often ask if…

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Talking about money

Money like fire is good and bad

  Talking about money Not talking about money can cause serious problems in business, relationships, and health. So can talking about money if we get it wrong. Many of us see money in the way prehistoric man saw fire—we know it is something powerful, but we’re not too sure what to do with it or how…

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Starting a Sensitive Discussion–Some Hints

No one likes to be the one starting a sensitive discussion. We’ve all been there..everyone thinks someone should say something, anybody could, but no one does….and then it all goes wrong. That’s why these situations are described as “the elephant in the room” –it’s too big to talk about and if no one says anything,…

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