same truth, different angles

When we argue, our truth seems so obvious. We ask ourselves “Why can’t they see the truth?” Or we accuse them of lying. This makes us even more determined to prove that we are right. We appeal to friends, colleagues, strangers to agree with us and help us prove the other person wrong. Research and…

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A5 Get Your Story StraightNeighbour problems steal your sanity. They turn mild-mannered people into raging tigers.  Too often, minor issues become major ones and the problem escalates.  So how can we avoid getting caught up in disputes with our neighbours? What are the most common issues that cause neighbour problems? What can we do if problems…

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People who won’t pay cause small business owners more hassle than any other issue. Years ago, my husband and I owned a quick print business. I hadn’t realised how much chasing payment impacted my life until I overheard my daughter (6) and a friend playing shops: “Now we’ll just close the shop and then I will…

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get invoices paid on time

So how do you get invoices paid on time? No one likes talking about money, but everyone like having it. . Even if you have full order books, you need money to pay suppliers. Keeping the cash flowing in is essential for all businesses. So what can you do to avoid late or non-payment? As…

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letting go of resentment Don't carry a grudge

Letting go of resentment is vital to healing. Yet it can be one of the hardest steps to take. We want others to see how much damage they caused. We believe they need to acknowledge our hurt before we allow ourselves to heal. So, most of us need to know why letting go of resentment…

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conflict first aid

As well as being a mediator, I teach and write about conflict first aid. What’s that? Well, it is like medical first aid–simple steps that anyone can do to help a person in a bad situation. The aims of medical first aid are to preserve life, prevent harm and promote recovery. The aims of conflict first…

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Elderly Parents Why is it hard

Managing change is always hard. Combine that with emotion, ageing and family relationships and it is not surprising that one of the most frequent questions I am asked is “How can I improve my relationship with my elderly parents?” Often parents reject offered help, despite obviously struggling. In other cases, a parent will demand more…

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Recently we have had several family get-togethers. Our family, like most, have wide-ranging views and love debating them. Proving who’s right suddenly changes the mood of a casual chat to something less pleasant. It may be the best route to the sea-side or our political views, but we are sure that we are right and…

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blackberries give ideas for maintaining good relationships

What does blackberry picking have to do with maintaining good relationships? At this time of year, blackberries are an irresistible temptation to me. I cannot help but pick them, so I always keep a plastic bag in my jacket pocket. Going for a walk is much more exciting and fulfilling when you come back with a…

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Manage Emotions, Assess. Respect, Trust, I statements, Listening

You don’t have to learn a martial art to pick up tips from them on how to solve disagreements…just know some principles and apply them. You don’t need to be coordinated or fit. The discipline and calm will follow as you learn the key principles. Key Principles to Solve Disagreements Like any martial art, there…

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