Conversations not confrontations

Conversations not Confrontations was designed in response to a request from an organisation after a mediation. The employees involved found the way the organisation had managed their differences had exacerbated the issues. They asked me to tell management that the “conversations not confrontations” approach of mediation was much better. I talked with the CEO and…

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Conflict coaching helps you to be your best self in conflict and stressful situations. Most people react to stress instinctively or in ingrained patterns learned from their childhood. Are you happy with the way you respond to conflict? Does it give you the results you want? Sometimes, learned responses work in one situation but not…

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nancy virtual coffee

The joys of live online interaction are so great, that I’d like to share them with you. Tomorrow, I will enjoy a cup of coffee with a friend–who lives thousands of miles away. It’s not as good as being there in real life. (For a start, she makes great coffee and usually has some home-baked…

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same truth, different angles

When we argue, our truth seems so obvious. We ask ourselves “Why can’t they see the truth?” Or we accuse them of lying. This makes us even more determined to prove that we are right. We appeal to friends, colleagues, strangers to agree with us and help us prove the other person wrong. Research and…

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Driving you crazy?

Colleagues driving you crazy? Or is it the kids? Or is your family driving you crazy? The good news is: it doesn’t have to be that way. The bad news is: if you want to change it, you’ll have to take some action. Stop “wearing the victim t-shirt” and start the diagnosis. Or you could…

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Making the best of it mixed up

Making the Best of It Over the recent bank holiday, I hope you’ve had time to relax and do something different, as I’ve had. I entertained,  walked in woods bursting out in bloom, played board games and worked on puzzles. One of the puzzles was a series of anagrams, no clues, just anagrams. I was…

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change luck

Is there such a thing as luck? We all know people who seem incredibly lucky. Everything they touch seems to go well. Others seem remarkably unsuccessful in just about anything.  “The Secret” and other mystical books suggest ways to change your luck. Scientist and magician, Professor Richard Wiseman, decided that this was a subject worthy…

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don't want change

Changing people who don’t want to change? Is it even possible? Here are some options if you are stuck in a situation where changing people is hard. I want to sort this out, but (insert name here) just doesn’t want to do anything. It would be great if we could just discuss the situation, but…

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“There is no one listening! I keep telling them they have got it wrong. But they just don’t take it on board!” My client was getting more and more frustrated and angry with his customers who seemed oblivious to a critical problem. I asked what made him think there was no one listening. “They won’t change. So they…

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