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How to complain effectively and nicely

By Nancy Radford | January 27, 2016

Knowing how to complain effectively and nicely is hugely powerful. Many people think their only choice when they have a grievance is to either “make a scene” or bite their tongue. But this is not good for you or the person/company you feel has wronged you. If you learn how to complain effectively without damaging relationships,…

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Mediation Dawning Understanding

What is Mediation?

By Nancy Radford | January 26, 2016

Thinking of taking a dispute to a lawyer? Fed up of long drawn out legal cases?  Try mediation first. Reluctant to ask what it is?  It’s not a silly question. I, like most people, thought mediation was mainly for divorcing couples or warring nations. It wasn’t until I saw the dramatic impact it had on…

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willpower magic

How to boost willpower

By Nancy Radford | January 14, 2016

Do you wish you had a magic wand that would boost willpower? Or are you superhuman? If  only you were able to resist saying that cutting comment… stop eating those doughnuts… get out of bed earlier… drink less… stop smoking… What science says Research by Mischel and Ebbesen in Stanford in 1970, known as the “marshmallow experiment”, first tested…

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Achieve new year’s resolutions by celebrating!

By Nancy Radford | December 31, 2015

  Did you achieve new year’s resolutions you set for 2015? Did you keep track of them? Are you feeling depressed and annoyed with yourself because you either can’t remember them or can only remember the ones you didn’t achieve? Here is an exercise that my clients find useful and motivating. Go back in time…

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Want a happy family gathering over the holidays?

By Nancy Radford | December 16, 2015

If you want a happy family gathering, start by deciding what is most important. If asked what is most important about Christmas, many of us will say getting together with people we love–“a happy family gathering”.  Whether we mean relations or friends or work colleagues that form our “family”, when we do get together, life…

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Breaking through the brick wall

By Nancy Radford | December 4, 2015

  It’s hard breaking through the brick wall of misunderstanding or silence. Hitting a brick wall when networking? A common complaint heard about networking is getting no response from people. What can I do to make them care? What can I do to make them listen? At a networking event recently, I overheard a conversation I…

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How to handle complaints

By Nancy Radford | November 25, 2015

Even if a complaint is unjustified, it still hurts. If you’re in business, it hurts the business. We may have a complaints procedure, and probably know how we should handle complaints. But do we always do it? Do we know how to handle our own hurt or the feelings of others involved? As well as procedures…

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Speak your mind don't be herded

How to speak your mind despite peer pressure

By Nancy Radford | September 28, 2015

Can’t speak your mind because of the herd? If everyone else is going along with it, how do you speak your mind? We were at Beamish watching nineteen geese being herded by one nearsighted dog. What would the dog do if two of the geese flew in different directions? Or even if the geese just all sat down?…

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What are you missing by keeping your eyes on your phone?

By Nancy Radford | September 11, 2015

What are you missing? Going to a new place is much less worrying now that one has maps on the phone. But the other day, I learned a lesson about what you can miss if you focus on the phone instead of what’s around you… I was going to a course in Birmingham, and staying…

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Shadows or shade

Shadows Part 2: Shadows or Shade

By Nancy Radford | August 25, 2015

  Part 2 Shadows or Shade? English weather means we don’t often get the choice between shadows or shade. A bit of sunshine in an English summer and we are all out there, exposing ourselves to the glorious rays. When we talk about shadows, we usually mean it negatively. However, growing up in a hot country and recently…

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