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walking on eggshells

Walking on Eggshells?

By Nancy Radford | June 3, 2016

Some of us spend our lives worrying about what others think, some of us couldn’t care. Most of us are somewhere in the middle. We care about what the important people in our lives think about us. Sometimes, suddenly, whatever we say seems to be the wrong thing. We feel like we are walking on eggshells, frightened of breaking our…

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clouds silver lining

Resilience: Finding the Silver Lining

By Nancy Radford | May 19, 2016

Every so often I spend a day in prison. Not because I’ve been convicted, I deliver a workshop to pre-release prisoners. Going through the security and talking to the people about their daily lives makes me realise how much we take for granted. The workshop covers controlling our emotions, building resilience and achieving goals. First,…

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child needing random acts of kindness

Difficult Conversations–Are you playing Peek-A-Boo?

By Nancy Radford | May 11, 2016

  Babies love playing peek-a-boo. They think you can’t see them if they can’t see you. Often we use the same strategy when we know difficult conversations are ahead. Not only do we refuse to discuss the issue, we pretend the issue isn’t there. And then there are topics that nearly everyone avoids. In the Western…

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Negative Feedback Holding You Back? 3 Tips to Move On

By Nancy Radford | May 2, 2016

Had some negative feedback and feeling crushed? It happens to all of us, and learning to deal with it in a constructive way will make us more successful. Some would say “ignore it, don’t listen to negative thoughts or negative people.”  They paraphrase Churchill and say “never, never, never, never give up”. Is this really…

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Empty Jug Burnout

Empty Jug Syndrome: Burnout

By Nancy Radford | April 6, 2016

  Fred had the beginning of burnout: exhausted, ill and demotivated.  “I’ve worked so hard for so long. I know it’s for a good cause, but I just can’t give any more. I’ve gone beyond stress. I just feel empty.” Fred had been dumped in at the deep end 2 years earlier. He single-handedly turned a…

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When Good People Fall Out

By Nancy Radford | March 23, 2016

” I don’t understand why they have fallen out–they are both good people and I don’t want to lose either. But I can’t stand the atmosphere at work anymore!” How often do you hear this? I hear it on a regular basis. It seems that managers feel “good people” should know how to get along–but it isn’t…

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Revenge or Forgiveness?

By Nancy Radford | March 21, 2016

Injured animals either  lash out or cower away. Humans have another choice. When we are hurt, we choose revenge or forgiveness or flight. For thousands of years, mercy and forgiveness have been seen as virtues, helping to heal and build civilised societies. Recent studies have found that forgiving others actually benefits us as much if not more…

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Don’t Lose Today–Be Present

By Nancy Radford | March 12, 2016

At the end of the day, do you suddenly wonder where the day has gone? Or on your birthday, think what happened to last year? Don’t lose today or worse still, a year–be present now. Great leaders are those who learn from the past, plan for the future and live in the present. Effective people…

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Problem Client

Problem Client or Client with a Problem?

By Nancy Radford | February 19, 2016

Problem Client How often do you describe someone as a problem client? We hear about problem children, problem bosses and problem customers. Immediately, images spring to mind of grumpy, unreasonable people and we become irritated. We think why can’t they be more reasonable, why do they have to be so awkward? So we try and…

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Random acts of kindness

Kindness helps you as well as others

By Nancy Radford | February 12, 2016

When the world seems full of people grabbing and pushing and shoving to get the latest deals in the shops, to make sure that they are heard, kindness seems like the wimp’s way out. Is it an old fashioned outdated habit that means you’ll be stuck holding the door open for others to rush through to a…

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