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Small Change, Big Difference
Small Change, Big Difference In business and in life we often concentrate on the big projects, the big customers, the “cash cows”. We look for the instant hit, the impressive entrance, the present that they’ll love, the comment they’ll all remember….but research shows that what people value most is consistency and authenticity. Change is scary…
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Putting it right when it all goes wrong
What is the best way of putting it right when it all goes wrong? Smiley’s Clinic in Minneapolis took guidance from Jeffrey Liker’s The Toyota Way in developing the “Smileyota Way”. Dr Tim Ramer summarises it as: Patient First Remove the Blame Make it Visible Make it Better Make it Fun. This works everywhere if you…
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Why understanding others is good for your business
According to one of the most well-known businessmen in history, understanding others is vital. If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. Henry Ford When so many adverts are…
Read MoreMost Human Conflicts Can Be Solved
Most Human Conflicts Can Be Solved “I remain convinced that most human conflicts can be solved through genuine dialogue conducted with a spirit of openness and reconciliation” His Holiness the Dalai Lama Seems an amazing thing to say…until you start thinking about conflicts. Think of history, your own family, work…how much conflict could have…
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