BLOG

Call: 07980 920 078

When You Don’t have Control

By Nancy Radford | September 28, 2019

When we don’t have control, most of us feel unsettled, angry and strive to get control. Whether it is a naughty child, an illness, financial problems or relationship issues, we all strive to be in control, to fix the situation. Yet our striving for control and solutions can make the situation worse instead of better.…

Read More
Sign warning that we will not tolerate physical or verbal abuse

Difficult Customer Complaints

By Nancy Radford | August 8, 2019

What are difficult customer complaints? All complaints hurt, especially when you care deeply about your business or organisation. The more you care, the more painful it is. When we are hurt, the natural reaction is to either hit back or run away. Both will make things worse in the long run. And when customers’ behaviour…

Read More
unfairness sometimes works in our favour

Unfairness: What to Do?

By Nancy Radford | August 2, 2019

Unfairness creates negative emotions and is a common cause of unhappiness and conflict. Think about how you feel when someone queue jumps or takes a double helping of your favourite food and leaves none for you or someone gets the job you feel you deserve. Reactions to Unfairness “Hard-wired” in the Brain Researcher Renee Baillargeon…

Read More

Caring for Elderly Parents: A Source of Conflict?

By Nancy Radford | July 26, 2019

Caring for elderly parents may bring a family together or tear them apart. As life expectancy grows, people in their 60s and 70s are still caring for parents, despite their own declining health.  People work for much longer now, often providing childcare for their grandchildren. Tiredness, ill health and family arguments add to the stress.…

Read More
nancy virtual coffee

The joys of being live online…and benefits for business

By Nancy Radford | June 14, 2019

The joys of live online interaction are so great, that I’d like to share them with you. Tomorrow, I will enjoy a cup of coffee with a friend–who lives thousands of miles away. It’s not as good as being there in real life. (For a start, she makes great coffee and usually has some home-baked…

Read More
manage annoyances well

Manage annoyances well & avoid major problems

By Nancy Radford | June 2, 2019

I’ve written before about how random acts of kindness can make a huge difference to others and boost your own happiness. In this blog, I’ll write about how little things can cause big problems. Like a dropped match that lights a wildfire, small irritations, if not addressed, can flare into major confrontations. Manage annoyances well…

Read More
get back up

Leaving the past behind and moving on

By Nancy Radford | April 15, 2019

How much of today do we waste regretting yesterday? What is stopping us from leaving the past behind and moving on?  Why do we nurse our grudges and hang on to old injuries? Or are we not even aware that we are doing it? Here is a quiz to help you figure out where you…

Read More

Magic Potion to Banish the Blues

By Nancy Radford | February 21, 2019

It was a dreary day and had started badly. One of my colleagues at work seemed to find fault with everything I did. Then we ran out of milk. I wished I had a reset button for the day or a magic potion to banish the blues.  But there was a lot to do and…

Read More

Making Difficult Conversations Easier

By Nancy Radford | January 24, 2019

Making Difficult Conversations Easier Most people would prefer me to write about getting rid of the need for awkward discussions, rather than about making difficult conversations easier.  This is no more possible than waving a magic wand and get rid of all the ice and snow in winter. However, just as we can lessen the…

Read More

The Christmas Cake Story

By Nancy Radford | December 12, 2018

I have always loved Christmas, so decided to write about Christmas traditions in our household. But I used to get so stressed about it until one year I was too ill to bother–and you know what? We had a lovely Christmas without all the fuss! So we do the stuff we enjoy and that brightens…

Read More