Improving professional and working relationships with understanding, discretion, and warmth
When emotions run high, there's a lot at stake and you disagree, it's hard to make the right choices.
To manage disagreements better, people need someone everyone can trust. Micro organisations have unique cultures. To understand the pressures, you need someone who has worked in a similar environment. You need quick and affordable results. The service has to fit your circumstances and help you find a solution that works for you.
Having owned and worked in family businesses and small charities, I know the special strains (as well as the joys) these bring. As a business and personal coach, I've seen charities struggling because directors don't get on, family businesses failing due to personality clashes and grief caused by disagreements. It was this that led me to study why people behave the way they do and train as a mediator.
Why choose me to help you manage disagreements better?
I love mediation and have an average success rate of over 85%. As an accredited mediator, I often see people whose lives have been blighted by misunderstanding, businesses held back or relationships damaged. Usually, at the end of a successful mediation, someone says, "I wish we'd had this conversation earlier..." That's why I made a strange decision to help people manage disagreements better. (You might think this would make me redundant, it hasn't!) So as well as mediation, I offer conflict management training and coaching.
Based in Durham, Northeast England, I practice face to face, online and on phone locally, nationally and internationally. (recent clients in London, Cumbria, Yorkshire, Lincolnshire, and Lithuania). I have been offering online (connected) mediation for over 5 years and so far in 2020 I have done over 50 online mediations. I also train other mediators, trainers and coaches to work more effectively online. This year I won the 2020 Mediation Trainer Award at the National Mediation Awards.
For more information
Read recommendations and find out more about me on LinkedIn. If you want to know where my accent is from, read "Third Culture Kid". If you just want my famous lemon cake or gingerbread recipe, email me for my teatime recipes.
Qualifications & Expertise
ADRg Accredited Civil & Commercial Mediator
Society of Mediators Workplace & Employment Mediator
ADRg Accredited Online Mediator
Accredited Mediator Special Educational Needs and Disability, Joint Register of College of Mediators & Civil Mediation Council
Restorative Hub Restorative Facilitator
Specialist Industry Accreditation for Property Mediation
Additional training in mediations with elderly, vulnerable & limited mental capacity.
The Coaching Academy Diploma in Small Business Coaching & Diploma in Personal Performance Coaching (both with merit)
Want some tips and information on making life easier? I sent out my favourites on a fortnightly basis.
I promise, no span, just great ideas to try.