Archive for March 2017

Starting Awkward Conversations: Lessons from Taking a Bath

What baths can teach us about starting awkward conversations

  All down to Bubbles in Bishop The common view of a mediator and conflict management coach is someone who stops people arguing or teaches someone to control their temper. I do that, however, I spend just as much time starting awkward conversations and helping people speak up effectively. You may wonder how I connected baths…

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How to Reset a Bad Day–With a Smile

Reset bad day with smile

ad You know those days when everything seems to go wrong and you wish the day had a reset button? Well, amazingly, there is something that works just like one. A smile.  So how do you reset a bad day with a smile when you’re already down in the dumps? Fake it? Well, although some…

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Broken promises? How to move on

Trust, broken promise

Broken promises break friendships, destroy marriages and undermine businesses. Yet every day, we hear I know I promised, but… I’m sorry I can’t do what I promised… The more you trust someone, the more their broken promise hurts. There is anger at the promise-breaker, and shame that we trusted them. We lash out, crawl away…

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