Archive for February 2016
Problem Client or Client with a Problem?
Problem Client How often do you describe someone as a problem client? We hear about problem children, problem bosses and problem customers. Immediately, images spring to mind of grumpy, unreasonable people and we become irritated. We think why can’t they be more reasonable, why do they have to be so awkward? So we try and…Read More
Kindness helps you as well as others
When the world seems full of people grabbing and pushing and shoving to get the latest deals in the shops, to make sure that they are heard, kindness seems like the wimp’s way out. Is it an old fashioned outdated habit that means you’ll be stuck holding the door open for others to rush through to a…Read More