Archive for October 2014

Putting it right when it all goes wrong

Putting it right when it all goes wrong What is the best way of moving forward when things go wrong? Smiley’s Clinic in Minneapolis took guidance from Jeffrey Liker’s The Toyota Way in developing the “Smileyota Way”. Dr Tim Ramer summarises it as: Patient First, Remove the Blame,  Make it Visible, Make it Better, and Make it…

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