Mediation: Getting off the Conflict Roundabout
Civil & commercial mediation, specialising in workplace conflict, small businesses, charities and social enterprises. Additionally qualified to work with vulnerable/emotional clients. Special prices for charities on request. Affordable resolution. Email info@nancyradford.com for a free confidential exploratory chat and no obligation quotation.
Based in Durham UK. Due to the pandemic, all mediations are currently via secure video link, telephone and/or email
Early Intervention: First Aid for Disputes & Disagreements
I can help at an early stage in disputes, changing attitudes and catching issues before they damage relationships and productivity.
Why not try early intervention instead of grievance or disciplinary--there are positive ways to change behaviour. Even if only one person is willing to take action, I can help. Sample prices for organisations & individuals.
Based in Durham UK. Due to the pandemic, all mediations are currently via secure video link, telephone and/or email.
The Knowledge: Managing Emotions & Reactions
Do you, a friend or an employee want to manage disagreements and disputes better? I offer coaching and training to cope with complaints, difficult people & tricky conversations. Services for individuals. Free resources here
Customised training packages for organisations wishing to find positive ways to manage negative behaviours and improve productivity.
Based in Durham UK. Due to the pandemic, all mediations are currently via secure video link, telephone and/or email.
Experienced online mediator
Five years ago, after becoming accredited as a mediator, I did an intensive course on how to mediate via video and telephone. This training and practical experience meant that when the pandemic started, I was ready to offer my services and did 60 mediations online/on the telephone in 2020. Within a month of the first lockdown, I trained over 200 mediators how to use Zoom. Since then, I have trained voluntary groups, community mediators and individuals to ensure that mediation is available despite coronavirus. At the National Mediation Awards in September 2020, I was honoured and delighted to be awarded the Mediator Trainer Award for 2020.
Clients are often extremely anxious, especially if they have never used technology before. I do whatever is needed to ensure that they are able to focus on the issues rather than the platform (Zoom, MS Teams or other).
Online mediation means that mediation is affordable and accessible to many people who would not have otherwise had the chance to resolve their disputes. And geography is not an issue. Last year, I did a workplace mediation in Lithuania from my office in Durham.
