Mediation

Registered with the CMC, I specialise in small businesses, charities & social enterprises, and workplace conflict. As an accredited SEND Mediator(CML Panel member),I am experienced in working with neurodiversity and vulnerable individuals.

Mediations are usually via secured Zoom, and the format designed to suit your needs and budget.  Email to request a free confidential exploratory chat and no obligation quotation.

Early Intervention

Why not ask for help at an early stage in disputes, negative behaviour and , performance issues before they damage relationships and productivity? I work with Launchpad Associates to offer solutions for organisations wishing to find positive ways to manage negative behaviours and improve productivity. Run by HR experts, not only can Launchpad advise on the usual grievance and disciplinary route, they can also offer positive alternatives .

Self-Development

Do you want to manage disagreements and disputes better? I provide reflective coaching and training to help individuals cope with conflict, emotions, difficult people & tricky conversations. Free resources here

For mediators, I offer individual sessions to reflect on practice or grow confidence mediating on line. I run several reflective practice groups for mediators.  Email to request a free confidential exploratory chat

Experienced online mediator

After becoming accredited as a mediator in 2014, in 2015 I did an intensive course on how to mediate via video and telephone. This training and the following practical experience meant that when the pandemic started, I was ready to offer my services and did 60 mediations online/on the telephone in 2020. Within a month of the first lockdown, I trained over 200 mediators how to use Zoom.  Since then, I have trained voluntary groups, community mediators and individuals on how to deliver connected mediations online with efficiency and empathy. At the National Mediation Awards in September 2020, I was honoured and delighted to be awarded the Mediator Trainer Award for 2020.

Clients are often extremely anxious, especially if they have never used technology before. I do whatever is needed to ensure that they are able to focus on the issues rather than the platform.

I like to think of online mediation as "connected" mediation. It makes it affordable and accessible to many people who would not have otherwise had the chance to resolve their disputes. And geography is not an issue--a workplace mediation in Lithuania reached resolution with participants in two different locations and me in my office in Durham.

I also offer coaching and training online.

Get In Touch

The nature of my business means I'm in meetings most of the time. The best way to contact me is email or text.

Request a Chat

I'm always happy to have a complimentary, confidential chat about how I can help. Sometimes the initial chat is all people need. If my services aren't right for you, I have a network of trusted contacts who might be able to help.
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Email

help@nancyradford.com

Phone

07980 920 078